Our Culture

What Makes Us Different?

  • We Innovate With first to market initiatives that exceed our customers’ expectations.
  • We Take Pride With best-in-class execution.
  • We Work Smart With intensity and passion.
  • We’re Relentless To produce extraordinary results.
  • We’re Leaders Creating world-class retail experiences.
  • We’re Accountable To each other and the business.
  • We’re Responsible To our world and environment.
  • We are Dedicated To the health of all Canadians.
  • It’s Who We Are.

Our Environment

As a corporate leader, we have a calling and a responsibility to protect our environment and reduce our ecological footprint through ongoing changes and enhancements to our operational efficiency and purchasing policies:

Waste Reduction & Diversion

Our goal is to help eliminate and reduce the volume of waste destined for landfills through the implementation of cost-effective diversion programs. The goal of zero waste is a lofty one, but we are taking steps to achieve - turn organics into compost, reuse recyclables and convert non-recyclables to electricity.

Energy Efficiency

Deployment of the latest energy management systems in our stores and in our offices is one way we are decreasing our energy demands. Shoppers Drug Mart/Pharmaprix is a proud participant in the WWF’s Earth Hour each March.

Environmentally Friendly Products

More and more, consumers are demanding “greener” products for their homes and their families. In response to this, we are continually evolving and innovating our private label and exclusive brand offerings of such products.


Shoppers Drug Mart/Pharmprix recognizes and reflects diversity – a source of national pride and strength. As an equal opportunity employer we strive to reflect the diversity of our country in the products we sell, the people we hire, and the culture we create in our organization. At Shoppers Drug Mart/Pharmaprix we value the different perspectives, experiences and contributions that are available from a diverse workforce. We encourage employees to celebrate their diversity and learn from each other so that we can foster an inclusive workplace for all. 

Store Standard for Diversity

Store teams are committed to:

  • Providing excellent customer service to all segments of the public, without discrimination;
  • Reflecting the diversity of the community in the store workforce;
  • Maintaining an environment that is bias-free and free from any form of discrimination or harassment;
  • Ensuring that any instance of discrimination or harassment is investigated, thoroughly and confidentially;
  • Taking disciplinary measures for anyone found engaging in discriminatory or harassing behaviours against co-workers, customers or members of the public.

All decisions about hiring, promotion and working conditions:

  • Are made based on objective criteria related to job and work requirements;
  • Reflect our commitment to ensuring diversity at all levels of the organization.

Employees are expected to:

  • Abide by the values of equal opportunity and non-discrimination and with Human Rights Codes and legislation;
  • Be consistent with these values in dealings with others, including with customers and the general public;
  • Report any behaviour inconsistent with these values or the law to a member of the management team;
  • Treat customers and co-workers with honesty, courtesy and respect;
  • Promptly report any instance of discrimination or harassment that is inconsistent with the law or store policies outlined in the employee handbook.


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Achievers - 50 Most Engaged Workplaces 2013 Canada's Passion Capitalists - Winner 2012 The Canadian Compliance Award - 2013 Brandon Hall Excellence Award - Silver 2013 Brandon Hall Excellence Award - Bronze 2013