The Shoppers Drug Mart/Pharmaprix Network Culture

What Makes the Shoppers Drug Mart/Pharmaprix network Different?

We Innovate

With first to market initiatives that exceed the Pharmacists-Owners of the Shoppers Drug Mart/Pharmaprix network customers’ expectations.

We Take Pride

With best-in-class execution.

We Work Smart

With intensity and passion.

We’re Relentless

To produce extraordinary results.

We’re Leaders

Creating world-class retail experiences.

We’re Accountable

To each other and the Shoppers Drug Mart/Pharmaprix network.

We’re Responsible

To our world and environment.

We are Dedicated


Diversity @ Shoppers


Inclusion throughout the Shoppers Drug Mart/Pharmaprix network means feeling respected and valued.



Diversity throughout Shoppers Drug Mart/Pharmaprix network means different ideas, beliefs, needs are considered.



Throughout the Shoppers Drug Mart/Pharmaprix network we will strive to be fair in our policies, practices and behaviours.



Accessibility at Shoppers Drug Mart/Pharmaprix means ensuring everything is 'within reach'.


The affiliated Store teams are committed to:

  • Providing excellent customer service to all segments of the public, without discrimination;
  • Ensuring that hiring practices are bias-free;
  • Reflecting the racial diversity of the community in the store workforce;
  • Maintaining an environment that is free from any form of discrimination or harassment;
  • Ensuring that any instance of discrimination or harassment is investigated, thoroughly and confidentially;
  • Taking disciplinary measures for anyone found engaging in discriminatory or harassing behaviours against co-workers, customers or members of the public.
  • All decisions about hiring, promotion and working conditions:
  • Are made based on objective criteria related to job and work requirements;
  • Are compliant with applicable laws.
  • We expect our employees and the network Pharmacist-Owner’s employees to:
  • Abide by the values of equal opportunity and non-discrimination and with Human Rights Codes and legislation;
  • Be consistent with these values in your dealings with others, including with customers and the general public;
  • Report any behaviour inconsistent with these values or the law to a member of the management team of the given affiliated Community Pharmacy,  Central or Regional Offices;
  • Treat customers and co-workers with honesty, courtesy and respect;
  • Promptly report any event of discrimination or harassment that is inconsistent with the law or store policies outlined in the employee handbook.


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Achievers - 50 Most Engaged Workplaces 2013 Canada's Passion Capitalists - Winner 2012 The Canadian Compliance Award - 2013 Brandon Hall Excellence Award - Silver 2013 Brandon Hall Excellence Award - Bronze 2013